By Chuck Lauer
I first met Paul Spiegelman about five years ago when he asked me to become a member of the advisory board for his company, Beryl.  read more

By Chuck Lauer
“Some people never change.”

It’s a hackneyed phrase, of course. Over time, everyone changes. We get older – perhaps wiser, perhaps not.  read more

By Chuck Lauer
I recently had the privilege of giving a talk to the Chicago Medical School. They asked me to talk on "Despite what you may hear it's a great time to be in Healthcare" I thought you might like to read my remarks.  read more

By Chuck Lauer
One of the greatest stories I have ever heard about customer service happened a few years ago involved a doorman at the Four Seasons Hotel in Toronto, Canada. The doorman's name was Roy Dement and how he behaved and what he did under pressure pretty well sums up what customer service should be all about. Every time I want to write about customer service Roy Dement's name comes up in my mind.  read more

By Chuck Lauer
I flew into Boston last week, just as the city had begun to dig out from yet another snowstorm. I have flown to a number of cities lately, and it always seems to be snowing. Everybody in the Northeast, Midwest and Great Plains is ready for this winter to end. Baseball, beaches and barbeques beckon.  read more