Not too long ago I read a most interesting white paper on the different ways the various generations interact with the healthcare system. It was written by Michael C. Howe, the former chief executive officer of MinuteClinic, the retail health clinic provider recently acquired by CVS Corp. The paper, Customer Experience: a Generational Perspective, was published by the Beryl Institute, which is dedicated to healthcare customer service. read more
"We always recommend the IDN Summit meetings as a 'top show' for networking opportunities. The chance to work with such a large audience of high level decision-makers in one setting allows for a quick assimilation into the corporate account arena and provides strategic opportunities for any supplier. It is also a great occasion to stay close to the issues affecting healthcare delivery and a venue to be involved in improving them."
Maria Hames
Partner, Healthcare Links
"There hasn’t been a more important time for CEOs to be engaged in the healthcare supply chain than now. Balancing the need to be technologically advanced with the need to maintain solid financial footing means that leaders have to examine their supply chain as an integral part of system strategy. What I want to accomplish at the IDN Summit, and beyond, is to get the right kind of dialogue going with the right people."
Chuck Lauer
Former Publisher
Modern Healthcare
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