I have never placed my covenant with customers on any wall. I've witnessed too many companies that do that, only to find many of their employees don’t practice the creed that was set forth by the founders of the company long ago. read more

Many a football coach has said it isn’t the number of times you get knocked down that counts, it’s how quickly you get back up. True enough. Sometimes we are the ones who put ourselves on the ground, and we tend to keep ourselves there for long periods. Most of us have experienced the "blues" or downright depression because we personally don't feel we are accomplishing all the things that we should. And to compound the problem we are constantly bombarded with TV commercials telling us we deserve a new; perhaps a car or a vacation to a far off island. The message is sometimes subtle, but it is clear we must have we begin to think more and more about ourselves and our personal needs. read more

I was embarrassed. The CEO of a major healthcare system had just asked me what healthcare would look like 10 years from now, and I couldn't come up with much of a response. I just hadn't been thinking about that question, probably because like everyone else my mind has been on the "now" of healthcare reform, financial regulatory reform, unemployment that won't go away, an oil spill that is killing the Gulf of Mexico, two wars without end... you get the drift.  read more