2011 Fall IDN Summit & Expo
Sept. 13 - 15, 2011
Arizona Biltmore
Phoenix, AZ
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PURCHASED SERVICES TRACK
Increasingly, healthcare systems are looking for margin improvement in areas of “non-supply” spend, or purchased services. Healthcare Reform brings added pressure to become more efficient and in many systems, purchased services can account for more than 16 percent of operating expenses. Purchased Services encompass such vast areas as clinical services, ancillary services, support services, professional services and food services. Because they usually cross over a number of departments, they can be easily overlooked as an area of potential savings. In these sessions, you’ll hear how other health systems have identified key areas for cost improvement, learn how to effectively negotiate for these purchased services, and explore proven models for margin enhancement impacting both revenues and expenses by streamlining your Purchased Services initiatives. This track is designed for executives with responsibility in clinical services, ancillary services, support services, professional services and food services.
2011 Fall IDN Summit & Expo
Sept. 13 - 15, 2011
Arizona Biltmore
Phoenix, AZ
To get the latest session updates sign up to follow the IDN Summit on Twitter, Facebook or LinkedIn
PURCHASED SERVICES TRACK
Increasingly, healthcare systems are looking for margin improvement in areas of “non-supply” spend, or purchased services. Healthcare Reform brings added pressure to become more efficient and in many systems, purchased services can account for more than 16 percent of operating expenses. Purchased Services encompass such vast areas as clinical services, ancillary services, support services, professional services and food services. Because they usually cross over a number of departments, they can be easily overlooked as an area of potential savings. In these sessions, you’ll hear how other health systems have identified key areas for cost improvement, learn how to effectively negotiate for these purchased services, and explore proven models for margin enhancement impacting both revenues and expenses by streamlining your Purchased Services initiatives. This track is designed for executives with responsibility in clinical services, ancillary services, support services, professional services and food services.
Monday, Sept. 12 |
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| 4:00 pm — 9:00 pm | Registration Open Outside Gold Room |
Tuesday, Sept. 13 |
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| 6:30 am — 7:00 pm | Registration Open |
| 7:30 am — 12:00 pm | Team Building MacArthur Salon 5-7 Explore the true meaning of collaboration and giving back during the Fall Team Building Challenge. Invest the first morning of your IDN Summit experience building bikes for needy and deserving children of local Phoenix area charities. This year VHA has challenged the IDN Summit attendees to go beyond the 30 bikes that were built and donated last year by building 50 bikes in 2011! You’ll be placed in a collaborative environment to learn new strategies on working together to meet challenges you face on a day-to-day basis. Breakfast, lunch and beverages will be provided and comfortable clothing is strongly recommended. |
| 11:00 am — 12:00 pm | First-Time Attendee Lunch Sedona Is this your first time attending an IDN Summit & Expo? Don't miss your chance to get together with other first-time attendees and learn more about how to get the most out of your IDN Summit Experience. |
| 12:00 pm — 1:15 pm | Purchased Services Track: Effective Negotiation Techniques to Maximize Purchased Services Contracts Mesa Presenters: John Kautzer, Executive Director, Support Services and Distribution, Integrated Sourcing Solutions, ROi Once confined to a handful of traditionally outsourced tasks, such as food service and housekeeping, purchased services today has grown to include a wide range of contracted services—virtually anything offered through a third party. Contracts have become more complicated, with many functions of the contracted service taking place in-house, whether through regular hospital employees or vendor employees. Now identified as the third-largest cost area in a healthcare system, purchased services is emerging as a key target for cost reduction. That’s why effective contract negotiation techniques have become even more critical, involving new considerations apart from those usually seen with supplies and equipment. Further complicating the contract process is that purchased services are often handled by multiple departments with very few standards developed to navigate contracting issues. Lack of benchmarking data makes it difficult for healthcare systems to track purchased services spending and identify inefficient areas. In this session, you will hear John Kautzer, executive director, support services and distribution, Integrated Sourcing Solutions, ROi, and other experienced healthcare system executives on the negotiation techniques they employed to gain the most from their purchased services contracts. Learn what unique challenges these negotiations posed and what strategies were utilized to address them. Learning Objectives: 1. Contrast how purchased services contracting differs from traditional supply chain contracting. 2. Evaluate the challenges unique to purchased services contract negotiating and means of addressing them. 3. Demonstrate effective purchased services contracting techniques. |
| 1:15 pm — 1:30 pm | Break |
| 1:30 pm — 2:30 pm | Purchased Services Track: Identifying Key Areas of Purchased Services Cost Reduction Mesa Presenters: Joe Quinones, Vice President, New York City Health & Hospitals Corporation; and William Mosser, Vice President Materials Management, FMOL Health System The area of Purchased Services has grown into a significant source of potential cost savings as other areas of potential savings in the traditional supply chain have already been realized. The growing demand for many services, such as electronic medical records and nurse and technician staffing, has caused the portion of hospital spending attributed to purchased services to climb, and with it, the potential for greater cost reduction. Purchased Services spans a broad range of cost areas within a healthcare system, including clinical, ancillary, support, staffing, maintenance and IT, among other segments. With so many potential areas for cost reduction across so many departments, it is essential to prioritize efforts by identifying contracting areas that will yield the greatest results as well as opportunities for strategic partnerships. In this session, you will first hear an industry analyst utilize data from healthcare systems across the nation to help you identify opportunities that could yield purchased services savings. Then hear from Joe Quinones, vice president, New York City Health & Hospitals Corporation, on labor and support services, such as environmental, plant maintenance, dietary, laundry and bioengineering. Gain insight into how this data could apply to your healthcare system. Learn how to target specific areas and how to utilize strategic partnerships to effectively maximize cost savings. Learning Objectives 1. Identify the various areas of potential purchased services savings. 2. Outline how to rank purchased services areas in order of cost savings potential. 3. Classify and analyze purchased services data from health systems across the nation and identify relevancy to your own healthcare system. |
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2:45 pm — 4:00 pm |
Purchased Services Track: Proven Models for Purchased Services Savings Mesa Presenters: Jo Ann Autenrieb, Vendor Access Program Manager, Supply Chain Organization, Intermountain Healthcare; and Robert Handfield, Bank of America University Distinguished Professor of Supply Chain Management, North Carolina State University With half of all U.S. hospitals losing money, it’s no surprise that potential cost savings through purchased services represents an appealing opportunity for healthcare systems. This session will focus on potential savings in three key areas. Jo Ann Autenrieb, vendor access program manager, supply chain organization, Intermountain Healthcare, will discuss the first of these, vendor management. Because it is government-mandated, vendor management practices must be in compliance both with internal policies and government regulations. Keeping track of all the vendors coming and going in a healthcare system is essential to patient security and cost control. In this session, you will hear how one healthcare system faced challenges in this area and the strategies it employed to address them. Another focus of potential savings is in the maintenance of clinical and diagnostic maintenance, also known as clinical engineering. Clinical and diagnostic equipment repair is a critical contracting area because hospitals are challenged to find skilled engineers and technicians capable of maintaining and repairing sophisticated imaging equipment and other diagnostic tools in compliance with accreditation standards. You will hear from a healthcare system executive who will relate first-hand experience in achieving clinical engineering cost savings. Healthcare transportation infrastructure is an opportunity ripe for maximizing performance and lowering costs. In looking at this third area of potential savings, you will hear a researcher describe how he uncovered a dichotomy between the perceived importance of transportation as a high-cost, high-impact service, and the limited spend analytics and lack of attention paid to it by many IDNs as they seek to maximize cost savings. Learning Objectives: 1. Outline how your organization can adopt strategies for savings through vendor management. 2. Identify savings opportunities in the area of clinical engineering. 3. Describe ways to improve cost efficiencies through healthcare transportation infrastructure. |
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4:00 pm — 6:00 pm
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Vision Sessions Invitation for Providers Only Vision sessions are in-depth educational forums providing opportunity for discussion of current issues impacting the healthcare supply chain. They are neither a sales pitch nor a research study, but rather provide the chance for honest and open discussion about strategies, problem-solving and informed decision making, as well as frank analysis of hard-hitting industry issues. Led by industry leaders, these provider-only sessions are designed to be interactive and to provide you with access to experts in a number of specific topic areas. Each session will afford you with ample opportunity for open dialogue with the presenting companies. Session content begins at 4:30 pm. Cook Medical Vision Session ArjoHuntleigh Vision Session TECSYS Vision Session TriMedx Vision Session VHA Vision Session |
| 6:00 pm — 7:30 pm |
GPO Receptions Amerinet HealthTrust MedAssets Novation Premier healthcare alliance |
Wednesday, Sept. 14 |
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| 7:00 am — 5:00 pm | Registration Open Main Foyer - Conference Center |
| 7:00 am — 8:30 am | New Product Showcase and Breakfast Gold, Grand Ballroom and Aztec Get your day off to a great start and learn about some of the most innovative new products and services available to the industry. Launched at the 2011 Spring IDN Summit, the New Product Showcase features emerging innovations in products and services providing solutions to healthcare systems. Grab your meal while also grabbing some new ideas and solutions for your organization. |
| 8:00 am — 9:00 am | General Session Arizona Biltmore Ballroom Lessons Learned from Joplin Sisters of Mercy Health System (Mercy)--through its supply chain division, ROi--will share the remarkable story that has unfolded since May 22, 2011, after Mercy's St. John's Regional Medical Center in Joplin, Missouri, suffered a direct hit from the most deadly tornado to trike the U.S. since 1947.You’ll hear how Mercy had the St. John’s Mercy field hospital, a 60-bed, high-tech unit, up and running within seven days following the tornado—providing medical care so deeply needed by the citizens of Joplin. Learn from executives how this incredible feat was handled with movement of supplies amidst recovery efforts after the tornado hit. Healthcare industry leader Chuck Lauer will open this session with a video highlighting some of the personal interviews and stories from those touched by this disaster. IDN Summit will honor Joplin with a silent auction and raffle during the Summit to benefit the Mercy Tornado Relief Fund established to help those who face hardship and loss due to this tragedy. The Relief! Silent Auction and Raffle will kick off on Tuesday morning when registration opens and run until the winners are announced Wednesday evening at the Relief! Reception to Honor Joplin event. IDN Summit is committed to raising $25,000 through the effort. This is a great way to help your industry colleagues in need, and enjoy the fun and competition of an auction and raffle as well. |
| 9:00 am — 9:15 am | Break |
| 9:15 am — 10:15 am | General Session Arizona Biltmore Ballroom Keynote Presentation: Leading and Leveraging the Links in Your Supply Chain Presenter: U.S. Army Major General (Ret.) Vincent E. Boles When healthcare leaders gather for the 2011 Fall IDN Summit, it will have been just past the 10-year anniversary of 9-11, the attack that changed U.S. history forever. A decade ago, U.S. Army Major General (Ret.) Vincent E. Boles had just assumed command of the Army’s War Reserve equipment and was now leading the massive effort to flex it into operations in Afghanistan, Iraq and other areas around the globe. As a career Army officer with 33 years of experience in supply chain management, General Boles has a wealth of experience to share with today’s healthcare industry leaders on the challenges he has faced and what it takes to become a “team of teams” in supply chain management. There will be ample time during the session for question and answers on supply chain management, the U.S. military and Gen. Boles’ experiences and insight. |
| 10:15 am — 10:30 am | Break |
| 10:30 am — 12:00 pm | General Session Arizona Biltmore Ballroom Thought Leadership Panel Discussion with Chuck Lauer Arizona Biltmore Ballroom Panelists: Charlie Martin, Chairman and CEO, Vanguard Health Systems; Michael Means, CEO, Health First; James Ramsey, President, University of Louisville; and Don Wegmiller, Chairman and Co-Founder, C-Suite Resources Moderator: Chuck Lauer, healthcare business and policy expert, former publisher of Modern Healthcare Merger and acquisitions continue to dominate healthcare industry headlines, but what long-term impacts will these changes have on the face of the industry? Chuck Lauer moderates this panel of the top leaders in the nation’s healthcare industry as they engage in a thought-provoking discussion of the changing realities of today’s healthcare industry. Listen as they share insight on how they think new partnerships and alliances are shaping the industry. You’ll also hear their forecasts for the future of healthcare and how these executives believe the supply chain can be used to improve healthcare delivery. |
| 12:15 pm — 1:30 pm | New Product Showcase and Lunch Gold, Grand Ballroom and Aztec Before you head off to the Reverse Expo, stop for lunch and some food for thought on solutions for your organization from the New Product Showcase. Participating companies will be on hand to display and describe some of the latest products and services in healthcare. Launched at the 2011 Spring IDN Summit, the New Product Showcase features emerging innovations in products and services providing solutions to healthcare systems. |
| 1:30 pm — 2:00 pm | Provider and Sponsor-Only Access Reverse Expo Frank Lloyd Wright Ballroom |
| 2:00 pm — 5:30 pm | Reverse Expo Frank Lloyd Wright Ballroom |
| 7:00 pm — 9:00 pm | Relief! Reception to Honor St. John's Hospital of Joplin, Missouri Grand Ballroom and Squaw Peak Terrace Wrap up a productive afternoon of relationship building during the Reverse Expo and take time to enjoy a beautiful Arizona evening as the IDN Summit honors the victims of the Joplin tornado. On May 22, 2011, St. John’s Regional Medical Center in Joplin, MO, took a direct hit from an EF-5 deadly tornado. Five patients and a hospital visitor lost their lives, and the hospital sustained significant damage. Workers at St. John’s suffered injuries and losses to their homes and other possessions. The 2011 Fall IDN Summit will hold a silent auction and raffle in honor of Joplin to benefit the Mercy Co-worker Tornado Relief Fund, culminating in the announcement of auction and raffle winners at the reception. The 2011 IDN Summit is committed to raising $25,000 to benefit the Relief Fund. Don’t miss this opportunity to relax at the end of the day while also seizing the opportunity to honor and assist our industry colleagues in need. |
Thursday, Sept. 15 |
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| 7:00 am — 8:30 am | New Product Showcase and Breakfast Gold, Gold Patio and Aztec Patio It’s your last chance to enjoy breakfast at the Summit and visit with some of the companies showcasing new products and services before heading over to the general session. Missed talking with one of these innovators earlier in week? This is your chance. Drop by the New Product Showcase for some breakfast and you’ll be sure to take home some fresh ideas for your organization. |
| 8:30 am — 9:30 am | General Session Arizona Biltmore Ballroom Transforming the Healthcare Supply Chain – Lessons from Two Big Brands Presenter: Eric O'Daffer, Research Director, Gartner AMR Research Moderator: Ed Hisscock, CEO, The Optime Group Healthcare can learn a lot from other industries. Our complexity is unique just as aerospace is unique or the chemical industry is unique -- just in different ways. In this session, Gartner AMR Research shares their research from Consumer and Technology businesses that directly relate to the supply chain transformation journey in healthcare. These examples illustrate wide scale change from large well known national brands that transformed their supply chain into a strategic advantage. These examples provide the background to explore how the healthcare can evolve into a more end to end value chain than the siloed one we live in today. Supply Chain transformation, of course, occurs in stages. We will discuss the stages and the collaboration needed between suppliers, provider supply chain and clinicians to make the next large scale improvements in the efficiency of the value chain. Supply chain sits at the intersection of patient outcomes, cost and reimbursement for most healthcare providers. This critical intersection and how it relates to supply chain transformation provides the background to set up the Chief Medical Officer panel discussion that follows. Learning Objectives: 1. Compare two well known brands and their supply chain transformation. Relate these transformations to healthcare providers. 2. Identify the stages of transformation in supply chain and the challenges inherent to healthcare providers in this evolution. 3. Outline the intersection of patient outcomes, cost and reimbursement and the challenges the healthcare value chain faces in incorporating these critical data points. |
| 9:30 am — 9:45 am | Break |
| 9:45 am — 11:15 am | General Session Arizona Biltmore Ballroom Panelist: David DiLoreto, MD, CMO, Resurrection Health Care; and Dr. Tom Krejcie, Chief Medical Technology Officer, Northwestern University Feinberg School of Medicine. Moderator: Ed Hisscock, CEO, The Optime Group CMO Discussion on Achieving Supply Chain Success Supplies have grown to become the second largest healthcare system cost after labor. Emphasis has evolved from transactions and order fulfillment to integration into the organization’s overall business strategy. But lack of leadership, inadequate understanding of the supply chain and worry about costs can all slow collaboration. Identifying shared goals between the Chief Medical Officer (CMO) and the Chief Supply Chain Officer can forge a foundation of mutual trust and collaboration.
This panel discussion will bring you the unique opportunity to gain insight from CMOs of the nation’s leading healthcare systems as they discuss their roles within the organization and the day-to-day challenges they face. You’ll hear how the decisions they make can impact the supply chain department. Listen as they share their insight and applicatory data targeted toward establishing better relationships among supply chain, physicians and clinical staff, and then use what you’ve learned to take away new strategies for collaboration toward mutual end goals in your own organization. |
| 11:15 am — 11:30 am | Open Forum Discussion Arizona Biltmore Ballroom |
| 11:30 am | Meeting Adjourned |